This page answers the questions we are asked most often about booking a taxi with Swiss Cottage Taxis. If your question is not covered here, please call 020 3740 2162 or contact us by email.
We have grouped the answers by topic: booking and fares, airport journeys, vehicles and passengers, and changes or cancellations.
Booking and fares
You can book online with the form at the top of most pages, including our home page, or by phone at any time of day or night. The fare is fixed when you book. It is worked out from your pick-up point, destination and the vehicle you choose, and it does not change if the journey takes longer because of traffic. Extras such as waiting time or extra stops should be added when you book, so that the fare reflects the full journey.
You can pay by card or cash. If you book online, you can pay by card at the time of booking.
Airport journeys
We arrange transfers to and from Heathrow, Gatwick, Stansted, Luton and London City. For pick-ups, please give us your flight number when you book. The flight is tracked, so the collection time is adjusted if you land early or late. Meet and greet can be arranged, with the driver waiting in the arrivals hall.
For departures, we suggest leaving enough time for traffic, check-in and security. Your airline's advice on arrival times at the airport is the best guide.
Vehicles and passengers
We can arrange saloon cars, estate cars, a 6 seater taxi and a 7 seater taxi (including 8 seaters). Choose a vehicle with enough seats for everyone and enough space for your luggage. Child seats are available on request, and pets can travel if you book a pet friendly taxi.
Changes and cancellations
If your plans change, call us as soon as possible with your booking reference. For information on how we use your personal details, see our privacy policy.
More questions and answers
How do I book a taxi in Swiss Cottage?
Use the online booking form or call 020 3740 2162. Bookings are taken 24 hours a day, 7 days a week.
Is the fare fixed?
Yes. The fare is fixed when you book and does not change because of traffic. Any extra stops or waiting should be added at the time of booking.
How can I pay?
You can pay by card or cash. Card payment is available when you book online.
What happens if my flight is delayed?
Give us your flight number when you book. The flight is tracked, and the pick-up time is adjusted to your actual landing time.
What is meet and greet?
The driver waits for you in the arrivals hall, usually with a name board, and helps you to the car.
Can I book a child seat?
Yes, child seats are available on request. Please tell us the age of each child when you book.
Can I travel with my dog?
Yes, if you book a pet friendly taxi. Please mention the size and number of animals when you book.
Which vehicle should I choose for six people?
A 6 seater taxi suits six passengers with moderate luggage. If you have a lot of luggage, or seven or eight people, choose a 7 seater.
Do you only cover Swiss Cottage?
No. We cover Swiss Cottage and nearby areas, and arrange journeys across London and to all major London airports and stations.
Who carries out the journey?
We are a cab facilitator. Your journey is carried out by a licensed minicab or taxi service provider.